Thank you for visiting and shopping at Koko Kinsale. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders within the EU are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days as all chocolate is made to order. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Method | Estimated Delivery Time | Shipment Cost |
---|---|---|
AnPopst Standard | 3-5 business days | €5.50 |
AnPost Express | Next day within Ireland | €20.00 |
Customs, Duties and Taxes
Koko Kinsale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Koko Kinsale is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship with AnPost outside of the EU, shipping outside of the EU can vary on timescale due to customers from 1-3 weeks. Please keep with in mind if you are ordering from outside the EU.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Returns Policy
Due to Koko Kinsale sellingfood products we do NOT accept any returns. If you have any questions about this, please contact us – info@kokokinsale.com.